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Insights & Ideas
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Relentlessly Elevate Experiences
Insights & Ideas
My passion lies at the intersection of purposeful technology and captivating experiences.
Join me on this blog as we explore the future, one post at a time.
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Experience Design
Know Your Data
My latest article, "Know Your Data" breaks down zero-party, first-party, second-party, and third-party data, and explores how a Customer Data Platform (CDP) can integrate them for maximum impact.
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Leadership
AI-Augmented Leader
The AI-augmented leader strategically integrates AI to amplify human strengths. They cultivate awareness, wisdom, and compassion, leveraging AI to enhance each.
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A.I.
Intelligent Banking — Beyond Automation to Augmentation
Is your bank ready to move beyond basic automation and truly enhance customer engagement and profitability?
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A.I.
Conquering Data Mesh Challenges in Banking & Driving CLV
This article tackles the practical hurdles banks face when implementing Data Mesh, a crucial architecture for unlocking the full potential of data and AI. I explore common roadblocks.
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A.I.
Data Mesh in Banking. Orchestrating CLV.
A must-read for bank executives, CDOs, and Heads of Data Science. The future of banking hinges on data and AI. It's not just about incremental improvements; it's a fundamental shift.
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Platformization of Banking
Stop Treating Customers Like ATMs: A Guide to Sustainable Banking
It's time to face the music: some of our long-held banking practices are simply not sustainable. They erode customer trust, damage brand loyalty, and ultimately hinder long-term profitability. So, let's stop treating our customers like walking ATMs.
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A.I.
Augmented Intelligence in Banking
The future of banking is intelligent, and it's powered by the synergy between human and AI. In my latest article, "Augmented Intelligence in banking," I explore how AI systems like the Customer Lifetime Orchestrator (CLO) are transforming modern bank
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A.I.
AI-Driven Customer Lifetime Orchestration for Banks
For bank executives seeking to drive substantial growth in CLV, enhance customer loyalty, and optimize product adoption, AI-driven Customer Lifetime Orchestration offers a compelling solution.
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A.I.
Organizing AI at scale
The future of enterprise AI lies in decentralization.
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A.I.
Uplift Bank Profits. AI to Maximize Customer Lifetime Value (Product Holding Ratio). (LLM Part 13)
Discover how banks can unlock the power of AI to maximize Customer Lifetime Value (CLV) in my latest article.
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